ticket.view

GET https://outbox.clientdeck.com.ar/api/v0/tickets/{ticket_number}

Obtiene los datos de un ticket en particular

Headers

Name	Type	Description
Authorization*	Bearer the_api_token

200: OK

{
	"error": false,
	"payload": [
		{
			"ticket_id": 10,
			"ticket_number": "000011",
			"ticket_source": "Email",
			"user_id": "Edmundo Quinones Arellanes (Pagos)",
			"status_id": "Closed",
			"status_state": "closed",
			"status_properties": {
				"allowreopen": true,
				"reopenstatus": 0,
				"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
			},
			"dept_id": "Soporte Tecnico",
			"sla_id": "Default SLA",
			"topic_id": "Sin acceso a internet",
			"staff_id": "ostadmin",
			"team_id": null,
			"created_at": "2021-10-25 15:28:06",
			"updated_at": "2021-10-25 19:26:56",
			"closed_at": "2021-10-25 15:28:17",
			"role": {
				"role_id": 5,
				"role_name": "Admin"
			}
		}
	]
}

404: Not Found

{
	"error": true,
	"code": 404,
	"message": "Ticket not found."
}