ticket.all
GET https://outbox.clientdeck.com.ar/api/v0/tickets
Obtiene todos los tickets
Headers
Name
Type
Description
Authorization*
Bearer the_api_token
{
"error": false,
"total": 65,
"payload": [
{
"ticket_id": 83,
"ticket_number": "000084",
"ticket_source": "Email",
"user_id": "Mail Delivery Subsystem",
"status_id": "Open",
"status_state": "open",
"status_properties": {
"allowreopen": true,
"reopenstatus": null,
"35": "Open tickets."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": null,
"staff_id": "emmanuel.cruz",
"team_id": null,
"created_at": "2022-02-02 00:35:08",
"updated_at": "2022-03-07 20:24:05",
"closed_at": null,
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 84,
"ticket_number": "000085",
"ticket_source": "Email",
"user_id": "Cristian Caracci",
"status_id": "Open",
"status_state": "open",
"status_properties": {
"allowreopen": true,
"reopenstatus": null,
"35": "Open tickets."
},
"dept_id": "Facturacion",
"sla_id": "Default SLA",
"topic_id": null,
"staff_id": "emmanuel.cruz",
"team_id": null,
"created_at": "2022-02-02 00:40:04",
"updated_at": "2022-03-08 14:56:58",
"closed_at": null,
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 85,
"ticket_number": "000086",
"ticket_source": "Email",
"user_id": "Mail Delivery Subsystem",
"status_id": "Open",
"status_state": "open",
"status_properties": {
"allowreopen": true,
"reopenstatus": null,
"35": "Open tickets."
},
"dept_id": "Compras",
"sla_id": "Default SLA",
"topic_id": null,
"staff_id": "ostadmin",
"team_id": "Soporte Nivel 1",
"created_at": "2022-02-02 00:40:20",
"updated_at": "2022-03-10 16:20:25",
"closed_at": null,
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 86,
"ticket_number": "000087",
"ticket_source": "Email",
"user_id": "Mail Delivery Subsystem",
"status_id": "Open",
"status_state": "open",
"status_properties": {
"allowreopen": true,
"reopenstatus": null,
"35": "Open tickets."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": null,
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2022-02-02 00:40:21",
"updated_at": "2022-03-10 16:10:31",
"closed_at": null,
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 87,
"ticket_number": "000087",
"ticket_source": "Telegram",
"user_id": "Ingeniería y servicios especializados del norte",
"status_id": "Open",
"status_state": "open",
"status_properties": {
"allowreopen": true,
"reopenstatus": null,
"35": "Open tickets."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Venta Adicional",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 22:05:16",
"updated_at": "2022-03-10 16:05:03",
"closed_at": "2021-10-28 22:05:48",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 7,
"ticket_number": "000008",
"ticket_source": "Telegram",
"user_id": "ignacio fernandez",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Ventas",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 14:25:02",
"updated_at": "2021-10-25 14:26:00",
"closed_at": "2021-10-25 14:26:00",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 8,
"ticket_number": "000009",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Sin acceso a internet",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:21:49",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:25:58",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 9,
"ticket_number": "000010",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Sin acceso a internet",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:26:33",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:26:52",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 10,
"ticket_number": "000011",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Sin acceso a internet",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:28:06",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:28:17",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 11,
"ticket_number": "000012",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Sin acceso a internet",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:28:48",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:28:59",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 12,
"ticket_number": "000013",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Inconvenientes en el servicio",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:30:55",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:31:08",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 13,
"ticket_number": "000014",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Informar Pago",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:31:46",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:32:53",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 14,
"ticket_number": "000015",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Pago Duplicado",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:33:19",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:33:30",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 15,
"ticket_number": "000016",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Reenvio Factura",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:33:45",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:34:00",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 16,
"ticket_number": "000017",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Promesa de Pago",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:34:17",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:34:27",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 17,
"ticket_number": "000018",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Dudas con su cuenta",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:34:43",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:34:54",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 18,
"ticket_number": "000019",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Baja Servicio",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:35:08",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:35:23",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 19,
"ticket_number": "000020",
"ticket_source": "Telegram",
"user_id": "Edmundo Quinones Arellanes (Pagos)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Venta Adicional",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 15:37:26",
"updated_at": "2021-10-25 19:26:56",
"closed_at": "2021-10-25 15:37:39",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 20,
"ticket_number": "000021",
"ticket_source": "Telegram",
"user_id": "ignacio fernandez",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Cambio Titular",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-10-25 18:51:30",
"updated_at": "2021-10-25 19:24:01",
"closed_at": "2021-10-25 19:24:01",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 21,
"ticket_number": "000022",
"ticket_source": "Telegram",
"user_id": "Cinthya Karina Lopez Acosta Nidix",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Sin acceso a internet | Wireless",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-25 20:01:29",
"updated_at": "2021-10-28 18:36:10",
"closed_at": "2021-10-28 18:36:10",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 22,
"ticket_number": "000023",
"ticket_source": "Telegram",
"user_id": "Jesus muela",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Ventas",
"staff_id": "jesus.muela",
"team_id": null,
"created_at": "2021-10-25 21:12:01",
"updated_at": "2021-10-28 18:20:15",
"closed_at": "2021-10-28 18:20:15",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 23,
"ticket_number": "000024",
"ticket_source": "Telegram",
"user_id": "Dominic Alberto Noriega Herrera- Nidix",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Lentitud | Wireless",
"staff_id": "jesus.muela",
"team_id": null,
"created_at": "2021-10-25 21:21:23",
"updated_at": "2021-10-25 22:30:32",
"closed_at": "2021-10-25 22:30:32",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 24,
"ticket_number": "000025",
"ticket_source": "Telegram",
"user_id": "Emmanuel Cruz",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Ventas",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-25 23:33:08",
"updated_at": "2021-10-28 19:57:15",
"closed_at": "2021-10-28 19:57:15",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 26,
"ticket_number": "000027",
"ticket_source": "Telegram",
"user_id": "Tayde Maldonado",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Ventas",
"staff_id": "tayde.maldonado",
"team_id": null,
"created_at": "2021-10-28 17:53:57",
"updated_at": "2021-10-28 19:54:35",
"closed_at": "2021-10-28 19:54:35",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 27,
"ticket_number": "000028",
"ticket_source": "Telegram",
"user_id": "Jorge Isaac Martinez Rivera Nidix (Torre de Soles)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Inconvenientes en el servicio",
"staff_id": "jesus.muela",
"team_id": null,
"created_at": "2021-10-28 18:22:19",
"updated_at": "2021-10-28 18:23:01",
"closed_at": "2021-10-28 18:23:01",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 28,
"ticket_number": "000029",
"ticket_source": "Telegram",
"user_id": "Aurora Jimenez Fierro",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Sin acceso a internet",
"staff_id": "jesus.muela",
"team_id": null,
"created_at": "2021-10-28 18:35:05",
"updated_at": "2021-10-28 18:36:09",
"closed_at": "2021-10-28 18:36:09",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 29,
"ticket_number": "000030",
"ticket_source": "Telegram",
"user_id": "jesus",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Login Faill",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 18:38:14",
"updated_at": "2021-10-28 20:43:22",
"closed_at": "2021-10-28 20:43:22",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 30,
"ticket_number": "000031",
"ticket_source": "Telegram",
"user_id": "Cinthya Karina Lopez Acosta Nidix",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Inconvenientes en el servicio",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 19:19:21",
"updated_at": "2021-10-28 19:19:58",
"closed_at": "2021-10-28 19:19:58",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 31,
"ticket_number": "000032",
"ticket_source": "Telegram",
"user_id": "Aime Irene Hernandez Rivera Nidix",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Dudas con su cuenta",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 19:35:36",
"updated_at": "2021-10-28 20:43:11",
"closed_at": "2021-10-28 20:43:11",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 32,
"ticket_number": "000033",
"ticket_source": "Telegram",
"user_id": "WLFKJEFJIORÑI JFOWEFJIWFJ ÑLFKM{dfkm",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Ventas",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 19:50:10",
"updated_at": "2021-10-28 19:53:26",
"closed_at": "2021-10-28 19:53:26",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 33,
"ticket_number": "000034",
"ticket_source": "Telegram",
"user_id": "Centro de Salud Torreoncitos",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Retirado",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 19:53:55",
"updated_at": "2021-10-28 20:43:01",
"closed_at": "2021-10-28 20:43:01",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 34,
"ticket_number": "000035",
"ticket_source": "Telegram",
"user_id": "Tayde Maldonado Nidix",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Reenvio Factura",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 19:56:16",
"updated_at": "2021-10-28 20:42:50",
"closed_at": "2021-10-28 20:42:50",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 35,
"ticket_number": "000036",
"ticket_source": "Telegram",
"user_id": "Ever Salvador Valverde Gonzalez",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Sin acceso a internet",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 20:07:49",
"updated_at": "2021-10-28 20:10:45",
"closed_at": "2021-10-28 20:10:45",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 36,
"ticket_number": "000037",
"ticket_source": "Telegram",
"user_id": "Jesus Guillen Vigil",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Lentitud | Wireless",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 20:10:16",
"updated_at": "2021-10-28 20:11:15",
"closed_at": "2021-10-28 20:11:15",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 37,
"ticket_number": "000038",
"ticket_source": "Telegram",
"user_id": "Laura Gabriela Rascon Camuñez",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Inconvenientes en el servicio",
"staff_id": "jesus.muela",
"team_id": null,
"created_at": "2021-10-28 20:11:51",
"updated_at": "2021-10-28 20:13:09",
"closed_at": "2021-10-28 20:13:09",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 38,
"ticket_number": "000039",
"ticket_source": "Telegram",
"user_id": "Adolfo Martinez",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Ventas",
"staff_id": "jesus.muela",
"team_id": null,
"created_at": "2021-10-28 20:14:49",
"updated_at": "2021-10-28 20:21:49",
"closed_at": "2021-10-28 20:21:49",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 39,
"ticket_number": "000040",
"ticket_source": "Telegram",
"user_id": "Lolo yolo",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Ventas",
"staff_id": "jesus.muela",
"team_id": null,
"created_at": "2021-10-28 20:15:06",
"updated_at": "2021-10-28 20:17:32",
"closed_at": "2021-10-28 20:17:32",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 40,
"ticket_number": "000041",
"ticket_source": "Telegram",
"user_id": "Maria del jesus aguilar arriaga",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Login Faill",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 20:15:39",
"updated_at": "2021-10-28 20:42:37",
"closed_at": "2021-10-28 20:42:37",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 41,
"ticket_number": "000042",
"ticket_source": "Telegram",
"user_id": "Jorge Isaac Martinez Rivera Nidix (Torre de Soles)",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Dudas con su cuenta",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 20:22:33",
"updated_at": "2021-10-28 20:42:18",
"closed_at": "2021-10-28 20:42:18",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 42,
"ticket_number": "000043",
"ticket_source": "Telegram",
"user_id": "cesar",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Ventas",
"staff_id": "jesus.muela",
"team_id": null,
"created_at": "2021-10-28 20:28:35",
"updated_at": "2021-10-28 20:40:22",
"closed_at": "2021-10-28 20:40:22",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 43,
"ticket_number": "000044",
"ticket_source": "Telegram",
"user_id": "Darcka uwu",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Ventas",
"staff_id": "jesus.muela",
"team_id": null,
"created_at": "2021-10-28 20:44:39",
"updated_at": "2021-10-28 20:51:55",
"closed_at": "2021-10-28 20:51:55",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 44,
"ticket_number": "000045",
"ticket_source": "Telegram",
"user_id": "Arely Rios Barraza",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Informar Pago",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 21:02:02",
"updated_at": "2021-10-28 21:05:35",
"closed_at": "2021-10-28 21:05:35",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 45,
"ticket_number": "000046",
"ticket_source": "Telegram",
"user_id": "Yesenia Estrada Estrada",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Promesa de Pago",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 21:03:18",
"updated_at": "2021-10-28 21:05:24",
"closed_at": "2021-10-28 21:05:24",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 46,
"ticket_number": "000047",
"ticket_source": "Telegram",
"user_id": "Yesenia Estrada Estrada",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Informar Pago",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 21:06:35",
"updated_at": "2021-10-28 21:07:13",
"closed_at": "2021-10-28 21:07:13",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 47,
"ticket_number": "000048",
"ticket_source": "Telegram",
"user_id": "Yesenia Estrada Estrada",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Dudas con su cuenta",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 21:07:48",
"updated_at": "2021-10-28 21:30:30",
"closed_at": "2021-10-28 21:30:30",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 48,
"ticket_number": "000049",
"ticket_source": "Telegram",
"user_id": "Rosa Idalia Del Val Gonzalez",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Pago Duplicado",
"staff_id": "jesus.muela",
"team_id": null,
"created_at": "2021-10-28 21:23:53",
"updated_at": "2021-10-28 21:29:30",
"closed_at": "2021-10-28 21:29:30",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 49,
"ticket_number": "000050",
"ticket_source": "Telegram",
"user_id": "Diego Alejandro Avalos Marta ",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Venta Adicional",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 21:39:33",
"updated_at": "2021-10-28 21:42:56",
"closed_at": "2021-10-28 21:42:56",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 50,
"ticket_number": "000051",
"ticket_source": "Telegram",
"user_id": "Parroquia San Nicolas",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Inconvenientes en el servicio",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 21:50:33",
"updated_at": "2021-10-28 22:08:27",
"closed_at": "2021-10-28 22:08:27",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 51,
"ticket_number": "000052",
"ticket_source": "Telegram",
"user_id": "Ingeniería y servicios especializados del norte",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Ventas",
"sla_id": "Default SLA",
"topic_id": "Venta Adicional",
"staff_id": "karina.lopez",
"team_id": null,
"created_at": "2021-10-28 22:05:16",
"updated_at": "2021-10-28 22:05:48",
"closed_at": "2021-10-28 22:05:48",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 52,
"ticket_number": "000053",
"ticket_source": "Telegram",
"user_id": "Aime Irene Hernandez Rivera Nidix",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Sin acceso a internet | Wireless",
"staff_id": "aime.hernandez",
"team_id": null,
"created_at": "2021-10-29 16:43:42",
"updated_at": "2021-10-29 16:48:47",
"closed_at": "2021-10-29 16:48:47",
"role": {
"role_id": 1,
"role_name": "All Access"
}
},
{
"ticket_id": 53,
"ticket_number": "000054",
"ticket_source": "Telegram",
"user_id": "Biatriz Moreno Galan",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Sin acceso a internet | Wireless",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-11-01 02:07:10",
"updated_at": "2022-01-28 15:34:53",
"closed_at": "2022-01-28 15:34:53",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 54,
"ticket_number": "000055",
"ticket_source": "Web",
"user_id": "Centro de Salud Torreoncitos",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Retirado",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-11-03 19:39:48",
"updated_at": "2022-01-28 15:34:53",
"closed_at": "2022-01-28 15:34:53",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 55,
"ticket_number": "000056",
"ticket_source": "Web",
"user_id": "Cliente Pueba Suricata Martha Sanchez Martinez ",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": "Masivo",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-11-04 14:51:12",
"updated_at": "2022-01-28 15:34:53",
"closed_at": "2022-01-28 15:34:53",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 56,
"ticket_number": "000057",
"ticket_source": "",
"user_id": "test2",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Baja Servicio",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-11-26 22:31:05",
"updated_at": "2021-11-26 22:32:51",
"closed_at": "2021-11-26 22:32:51",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 57,
"ticket_number": "000058",
"ticket_source": "",
"user_id": "test2",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Baja Servicio",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-11-26 22:32:56",
"updated_at": "2021-11-26 22:34:23",
"closed_at": "2021-11-26 22:34:23",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 59,
"ticket_number": "000060",
"ticket_source": "",
"user_id": "test2",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Baja Servicio",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-11-26 22:35:36",
"updated_at": "2021-11-26 22:36:34",
"closed_at": "2021-11-26 22:36:34",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 60,
"ticket_number": "000061",
"ticket_source": "",
"user_id": "test2",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Baja Servicio",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2021-11-26 22:36:36",
"updated_at": "2022-01-20 14:58:34",
"closed_at": "2022-01-20 14:58:34",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 64,
"ticket_number": "000065",
"ticket_source": "Phone",
"user_id": "nuevoooooo",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Administracion",
"sla_id": "Default SLA",
"topic_id": "Transferencia Bancaria",
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2022-01-20 14:44:24",
"updated_at": "2022-01-20 14:48:33",
"closed_at": "2022-01-20 14:48:33",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 73,
"ticket_number": "000074",
"ticket_source": "Whatsapp",
"user_id": "NO CLIENTE",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": null,
"staff_id": "ostadmin",
"team_id": null,
"created_at": "2022-01-20 19:00:53",
"updated_at": "2022-01-28 15:34:53",
"closed_at": "2022-01-28 15:34:53",
"role": {
"role_id": 5,
"role_name": "Admin"
}
},
{
"ticket_id": 74,
"ticket_number": "000075",
"ticket_source": "Whatsapp",
"user_id": "NO CLIENTE",
"status_id": "Closed",
"status_state": "closed",
"status_properties": {
"allowreopen": true,
"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
"dept_id": "Soporte Tecnico",
"sla_id": "Default SLA",
"topic_id": null,
"staff_id": "ostadmin",
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}
},
{
"ticket_id": 75,
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},
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},
{
"ticket_id": 76,
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"reopenstatus": 0,
"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
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},
{
"ticket_id": 80,
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"status_properties": {
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"description": "Closed tickets. Tickets will still be accessible on client and staff panels."
},
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{
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},
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},
{
"ticket_id": 82,
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"ticket_source": "Email",
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}
}
]
}Última actualización